Complaints Process

At Warragul Basketball Association, we are committed to providing a safe, fair, and respectful environment for all players, coaches, referees, volunteers, and supporters. We recognise that from time to time, concerns or complaints may arise. Our Complaints Process ensures that issues are managed promptly, fairly, and in line with our values.

How to Make a Complaint

If you have a concern, please follow these steps:

1. Address Informally (if appropriate)

   • Where possible, raise your concern directly with the person involved or the relevant team official. Many issues can be resolved quickly through open and respectful communication.

2. Submit a Formal Complaint

   • If the matter cannot be resolved informally, or you feel uncomfortable doing so, you can lodge a formal complaint.

   • All formal complaints must be submitted using our EForm https://www.cognitoforms.com/WarragulDistrictBasketballAssociation/WDABAComplaintsForm

3. Acknowledgement & Review

   • Once submitted, your complaint will be acknowledged, and forwarded to the appropriate person or committee as outlined in our Complaints Policy attached below

   • The complaint will be reviewed and assessed in line with Basketball Victoria and/or the Associations policies.

4. Outcome

   • You will be advised of the outcome once the review is complete.

   • Outcomes may include mediation, education, disciplinary action, or no further action if the complaint is not substantiated.

Important Notes

• All complaints will be treated confidentially and respectfully.

• Complaints must be made via the official process to ensure they are documented and addressed appropriately.

• Anonymous complaints will not be actioned

• Abuse of the complaints process (e.g., frivolous or vexatious complaints) may result in disciplinary action.